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Managing People – The key to Being a Great Manager


Glasgow Chamber of Commerce, 30 George Square, G2 1EQ


From: Monday 12 December 2016 09:30 To: Monday 12 December 2016 16:00

People management is often the biggest concern of managers and it is a fundamental management skill.


How confidently would you answer yes to these questions?

  • I will delegate a duty even though I can do it better and quicker than others?
  • I will not worry at home about conversations I need to have at work?
  • I believe I can handle conflict in the workplace effectively?
  • I can effectively manage good and poor performance?
  • I have all the skills and support I need to be a great manager?
  • I make the time to invest in my own learning and development?


If you would answer ‘no’ to some of these questions then this workshop is for you. It will explore how best to delegate and overcome the barriers to delegation and develop your active listening and good questioning techniques which are key to handling difficult conversations. Strategies will be shared for managing conflict in the workplace and how to apply them on a day-to-day basis. There will be an opportunity to practice the five steps to having robust dialogues and great delivery conversations and explore how to adapt your approach to different team members and personalities. Finally, the skill/will and focus model will be explained and how its practical application can bring about major improvements in performance.


Remember, there is a clear link between how you manage your people and the performance of your team and department. 



  • Greater confidence in leading and managing people.
  • Feel less stressed about handing difficult conversations and conflict.
  • Your team will feel more empowered and engaged in the business
  • Feel confident about holding robust delivery conversations
  • Enhanced personal and team performance.
  • Opportunity to practice people management in a safe environment.


Presenter, Mark Douglas - Blue Ptarmigan 

Mark is an experienced business leader with a proven track record in delivering significant business improvements and results. His business, Blue Ptarmigan, partners companies to ‘unlock their potential and unleash growth’.

Mark has a breadth of experience working with business owners and managers, which has been gained from an extensive and wide-ranging career. As well has running his own company, Mark has led various functions including HR, Learning & Development, Supply Chain & Operations and Property Development for a major multinational company. His career experience allows him to make sense of the organisational jigsaw, which in turn enables him to understand the different operating contexts and paradigms that attendees bring along to the workshops. He has extensive experience in the design and delivery of leadership and management training programmes for both small businesses and large corporations. In addition, he is an associate lecturer with Dundee Business School and a business mentor and coach with the Princes Trust (Youth Business Scotland).


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