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How To ... ... Excel at Managing People


Glasgow Chamber of Commerce, 30 George Square, Glasgow G2 1EQ


From: Thursday 2 March 2017 08:00 To: Thursday 2 March 2017 10:00

People management is often the biggest concern of managers but it is also a fundamental responsibility for anyone who has a line management role. Great people management is both rewarding and essential for organisational performance and growth.  

The workshop will introduce you to the concepts of performance management, motivating and leading others and staff development. We will blend models and theories to bring people management alive, focussing on how to have great setup conversations, what to do when people don’t deliver what’s expected and what to do when they do. The workshop provides an introduction in how to tackle poor performance and the importance of people engagement and development. Finally, we explore how everyone is different and that one size does not fit all.

There is a clear link between how you manage your people and the performance of your team and department.  Whether you are an experienced manager or new to management, there is always room to tune up your skills or get a refresher with some new ideas and approaches.




  • Enhanced personal performance.
  • Greater confidence in leading and managing people.
  • Empowered and engaged team.
  • Understand that everyone is different and one approach does not fit all.
  • An enhanced ability to diagnosis and manage poor performance.
  • Better work life balance.



Mark is an experienced business leader with a proven track record in delivering significant business improvements and results. His business, Blue Ptarmigan, partners companies to ‘unlock their potential and unleash growth’.

Mark has a breadth of experience working with business owners and managers, which has been gained from an extensive and wide-ranging career. As well has running his own company, Mark has led various functions including HR, Learning & Development, Supply Chain & Operations and Property Development for a major multinational company. His career experience allows him to make sense of the organisational jigsaw, which in turn enables him to understand the different operating contexts and paradigms that attendees bring along to the workshops.

He has extensive experience in the design and delivery of leadership and management training programmes for both small businesses and large corporations.

In addition, he is an associate lecturer with Dundee Business School and a business mentor and coach with the Princes Trust (Youth Business Scotland).

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