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How To ... ... Succeed at Difficult Conversations


Glasgow Chamber of Commerce, 30 George Square, Glasgow G2 1EQ


From: Friday 27 January 2017 08:00 To: Friday 27 January 2017 10:00

Unlike the common cold, difficult conversations should not be avoided. The ability to be able to talk about very sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

The workshop will help you prepare for difficult or crucial conversations, introduce how to manage and control the workplace discussion process and how to ensure you are talking to employees in as constructive a way as possible. We will build your confidence and enhance your knowledge and skills for reducing stress, taking action and tackling difficult conversations head on. Finally, we look at how you manage yourself in these situations and help set you up for success in the future.

Whether you are an experienced manager or new to management, there is always room to tune up your skills or get a refresher with some new ideas and approaches.



  • Gain in personal performance.
  • Greater confidence in holding difficult conversations.
  • An enhanced ability to manage yourself when in a difficult conversation.
  • Improved team performance gained through greater clarity and honesty.
  • Better understanding of how to plan, execute and learn from difficult conversations.
  • Feel less stressed and happier in your workplace.



Mark is an experienced business leader with a proven track record in delivering significant business improvements and results. His business, Blue Ptarmigan, partners companies to ‘unlock their potential and unleash growth’.

Mark has a breadth of experience working with business owners and managers, which has been gained from an extensive and wide-ranging career. As well has running his own company, Mark has led various functions including HR, Learning & Development, Supply Chain & Operations and Property Development for a major multinational company. His career experience allows him to make sense of the organisational jigsaw, which in turn enables him to understand the different operating contexts and paradigms that attendees bring along to the workshops.

He has extensive experience in the design and delivery of leadership and management training programmes for both small businesses and large corporations.

In addition, he is an associate lecturer with Dundee Business School and a business mentor and coach with the Princes Trust (Youth Business Scotland).


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