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The ABCs of Supervising Others

Where

GTG Training, 1330 South Street Glasgow G14 0BJ

When

From: Wednesday 13 January 2016 09:30 To: Thursday 14 January 2016 16:30


Training Course Outline

Dealing with the many problems a new supervisor encounters isn't easy, but it doesn't have to lead to discouragement. This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator.

Prerequisites

No previous experience is required.

 

Key Benefits
  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees.
  • Develop a technique for making sure you give employees instructions that are clear and understood.
  • Identify some techniques to deal with employee challenges, such as hostility, complaints and laziness.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

 

What You Will Cover
  • Pre-assignment review
  • Making the transition
  • Responsibilities of a supervisor
  • Setting goals
  • Planning for success
  • Listening skills
  • Asking questions
  • Giving feedback
  • Ask for what you want
  • Giving instructions
  • Orders, requests and suggestions
  • Managing conflict
  • Dealing with difficult employees
  • Dealing with others
  • The reciprocal quality of relationships

 

Duration

This is a 2 day instructor led course.

 

 
£360.00
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