18 Apr 2018
A previous blog post presented a short summary of progress made during year one of the open water market in England, deregulated on 1st April 2017.
The post concluded that the first twelve months been very successful but with some outstanding issues remaining to be resolved. These included poor data quality, inaccurate billing, customer service and SME market awareness.
Similar conclusions emerged from Future Retail #1, the UK’s inaugural water retailing conference held by Utility Week/Water Retail.