10 Jul 2018
A recent article, published by Utility Week (login may be required), provides a useful round-up of the main issues and challenges facing water retailers fifteen months into the open market for non-domestic water in England.
While customers are beginning to benefit from a more open, competitive marketplace, water retailers continue to grapple with challenges resulting in higher costs and lower margins.
One of the major concerns is inaccurate or incomplete data with 43 per cent of chief executives and managing directors surveyed stating that quality or completeness of data was their main concern. This increases costs and acts as a major barrier to switching.