Shaping the future of your water and waste water services | Glasgow Chamber of Commerce
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Shaping the future of your water and waste water services

Scottish Water’s country-wide consultation, Shaping the Future, has hit the half-way mark.

And with three months now completed, tens of thousands of people are set to connect direct with the consultation at a series of high profile summer events.

Launched on February 28, the survey encourages our customers and stakeholders to help us determine priorities over the next 25 years.

Respondents are being asked to provide their views on three main ambitions:

  • Delivering consistently leading customer service
  • Keeping customer prices low
  • Increasing the reliability, resilience and sustainability of our services.

The six-month consultation draws to a close on August 31.

To date more than 3,300 people have visited the consultation microsite

Following the Ideal Home Show at the end of May, the Shaping the Future consultation reaches the Royal Highland Show at Ingliston, Edinburgh in June, before moving to the Belladrum Tartan Heart festival in Moray in August. Roadshow events will also take place across the Highlands and Islands to ensure we reach as many communities as we can.

Visitors will be able to watch a series of short films which tell the story of our ambitions for the next 25 years and give us their views. Anyone who completes the survey at the events will also be given a new-look Scottish Water refill bottle.

Further information on Shaping the Future can be found at along with the chance to watch the videos and take part in the survey.

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