18 Feb 2019
Glasgow-based construction firm, City Building, gained a prestigious Customer Service Excellence award, following a rigorous independent assessment.
The accreditation, awarded by the Customer Service Excellence Standard, considered several aspects of the business, including customer insight, workplace culture and quality of service. After a formal assessment was carried out, City Building (Glasgow) was successful in each of the five measurable criteria.
In addition to being awarded the accolade, the company also achieved seven “Compliance Plus” elements, which highlights practices that are exceptional and exemplary to others. These areas included reaching disadvantaged groups, training and development for staff and supporting the wider community.
The assessment, which was carried out over a number of days, found that City Building provides very high-quality services for its customers, and that staff within the organisation have a strong focus on customer care.
Dr Graham Paterson, executive director of City Building said: “We are thrilled to have been granted a Customer Service Excellence award. We always work hard to improve our services and delivering a high standard of quality to each of our customers is at the core to our business.
“Being awarded such an important accolade really means a lot to us. I’d like to thank the entire City Building workforce for their continuous hard work and efforts in making this happen.”
The award comes after a decade of success, as the firm were recognised as one of the top 90 businesses in Scotland for employment and diversity and were recently awarded the Queen’s Award for Enterprise for Sustainable Development.
The Glasgow-based firm carries out a wide range of services from the construction of new build, repairs and maintenance, manufacturing and training.
Pictured: City Building staff with Annemarie O'Donnell, chief executive of Glasgow City Council, Dr Graham Paterson executive director at City Building (Glasgow) and Bernadette Hewitt, Chair at GHA.