25 Feb 2019
A leading Scottish/UK telecoms firm is embarking on a five-year year partnership with a thriving luxury holiday specialist.
Exchange Communications has been appointed by Scottish travel experts If Only… as it undertakes an ambitious expansion plan.
The telecoms specialists has provided an end-to-end solution at If Only’s… new headquarters in Glasgow city centre, including the delivery of an Avaya IP Office Server Edition with ACCS Contact Centre Solution that will enable the business to significantly improve its customer contact experience.
Almost two decades after its inception in East Dunbartonshire, If Only… is looking to grow its 100-strong workforce, with its relocation from its base in Milngavie to the city’s Waterloo Street forming a key part of its expansion plans.
Exchange Communications will be retained as the firm’s chosen telecoms partner after the initial phase of works is complete.
Tom Sime, MD of Exchange Communications, said: “We are proud to be partnering with If Only… at this key phase in its expansion.
“A project of this scope, which extends from simple phone line installation to the delivery of a unified cloud solution, really allows us to demonstrate the power of effective telecommunications on business enterprise.
“We believe this solution and technology will enhance the customer experience at If Only, and we look forward to working closely together in the years to come.”
If Only… Sales & Marketing Director, Gordon McCreadie commented “We conducted an extensive research project into who could best fulfil our very specific telephony requirements for our continued expansion. It became quite clear to us that Exchange Communications would be the perfect telecommunications partner for If Only… due to their service, product and expertise. After a seamless integration, we’re delighted with the performance, reactivity and flexibility Exchange Communications provides us, and to be able to support another excellent Scottish business is the icing on the cake for us.
Exchange Communications was established in 1990 and has grown over 29 years to become one of the most successful and largest independent telecommunications companies in the UK.
If Only… is a multi-award-winning luxury holiday specialist, providing bespoke holidays and tours to some of the world’s most beautiful regions.