28 Aug 2026
If you've walked through Glasgow's finance district, there's a good chance you've passed by a team quietly keeping other people's businesses running on time. That's Solvd.
Solvd. supports organisations across three core areas: Payroll, Finance, and Customer Experience. In practice, that means we sit behind the scenes of businesses in sectors like transport, sport and social care taking on the operational work that must happen accurately and on time but doesn't always need to happen in-house.
Payroll is one of our biggest areas of activity. Last year our payroll team processed more than £543 million in employee payments across over 10,700 employees, maintaining 99%+ accuracy throughout. That kind of reliability matters more than people sometimes realise, a late or incorrect payslip can do real damage to trust between an employer and their team, so getting it right consistently is key.
On the finance side, our teams handled over 163,000 supplier invoices worth close to £2.4 billion and collected £592 million in outstanding cash on behalf of clients - cutting average debtor days from 30 down to 16 in the process. It's the kind of work that rarely gets noticed when it's going well, but is immediately obvious when it isn't, which is exactly why it needs to be handled properly.
Our Customer Experience team handled over 1.4 million customer cases this past year and answered more than 97,000 calls, while also taking on new specialisms like mystery shopping and video auditing for clients. It's a genuinely busy operation, and one where we've tried hard to keep a human touch even as volumes grow.
We're a people business before we're a process business, and we've tried to build our internal culture with the same care we ask clients to trust us with their operations. This year we achieved Investors in People Platinum reaccreditation and Investors in Young People Gold - the latter reflecting a workforce where nearly 75% of colleagues are under 34, with a dedicated forum (the Solvd. Young Team) that has a genuine say in how we operate. Our staff engagement score currently sits at 83%, which we're very proud of given how much change our teams navigated this year, including a major transition to nationalisation across several transport clients with zero disruption to customers.
For anyone considering an outsourcing partner, governance and compliance tends to matter as much as the day-to-day service. It's the difference between a supplier and a partner you can actually rely on when things get complicated. We hold ISO 9001, ISO 14001 and ISO 45001 certifications, have completed Stage 1 of ISO 27001, and have brought all of our standards together under a single Integrated Management System.
The wider market backs up what we're seeing day to day: the UK BPO sector is forecast to nearly double in value by 2034, with particularly strong demand in payroll, finance and customer experience. A growing share of that demand is coming from smaller and mid-sized organisations, as specialist outsourced support that was once the preserve of large enterprises becomes more accessible.
At Solvd., we're proud to be part of that shift. We help organisations focus on what they do best, while we take care of the essential business operations that keep everything moving behind the scenes. It may not always be the most visible work, but when it's done well, it makes all the difference.
If you'd like to find out more about Solvd., get in touch directly or look out for us at upcoming Chamber networking events.
