Centre Receptionist / Telephonist

Centre Receptionist / Telephonist | REF : 38736

Freedom from Torture

Job Description

Main Purpose

• This role is to provide an effective reception and telephone services in order to ensure delivery of the highest standards of care within the Organisation and maintain a safe looking environment for all.

Scope

• The first point of contact in the Organisation, face to face and by phone.

Objectives

• Works as part of the centre administration team and independently under close guidance of Centre Co-ordinator. Plans own work.
• Manage petty cash payment independently and seeking authority when cost exceeds agreed limits.  

Please note this placement is a work placement opportunity for the duration of 26 weeks. This placement will start in January.

Key Responsibilities

• Greeting clients, staff and guests in a friendly and professional manner. Answer telephone calls and directing them to the appropriate person.

• Provision of refreshments to clients and guests.

• Keeping reception area tidy in line with policy and procedure

• Recording of information regarding client appointments using our client database, following the guidelines set in Freedom from Torture clients’ protocol particularly when dealing with distressed clients or clients facing an emergency, in compliance with GDPR (General Data Protection Regulation)

• Day to day responsibility for monitoring the centre mailbox and responding to messages received as appropriate

• Adhering to all Health & Safety and other policies related to reception work, incidents and security

• Assisting with Reception’s petty cash system and make payments to clients and staff when required.

• Taking care of own well-being and take advantage of well-being initiatives offered by the organisation to its staff.

• Compliance with organisational policies and practices, and attendance at mandatory training.

• Any other duties as required by the organisation.

Essential skills, experience and qualifications

• Good general level of education

• Strong written and verbal communication skills to all

• Ability to recognise and value diversity as will be required to work effectively in a multi cultural and linguistically diverse environment.

• Basic skills in MS Teams, Excel, Outlook and Word

• Knowledge of data protection regulations

• Knowledge of reception systems within a clinical and or welfare setting.

• Experience of working within a confidential office environment and demonstrates attention to detail

• Experience of developing effective working relationships at all levels Desirable

• Understanding of human rights, and the needs of those seeking asylum and refugees.

• Ability to organise and prioritise own workload, to work in an organised and methodical manner, independently and within a team

Number of Hours Per Week 21 hours per week for 26 weeks

Working pattern and contracted hours (including any shift patterns)
Monday 9am – 5pm (1 hr unpaid lunch break) Tuesday 9am – 5pm (1 hr unpaid lunch break) Wednesday 2pm – 5pm Thursday 9am – 1pm All staff have a hour unpaid break between 1pm and 2pm when the office closes. The office is closed all day Friday.

Wages

12.62

Job Details

Job Location and Address

Room 27, 12 Adelphi Centre, Commercial Road Glasgow. G5 0PQ

To apply click link below, download file and fill in application form 

PWP Application Form

Details of Training Provided

The successful applicant would complete our mandatory training programme as part of their induction programme. This includes both in person training on systems and process as well as online learnings.

Is Public Transport Available Yes

Closing Date 23 - Jan - 2025

Anticipated Interview Date 01 - 01 - 0001

Anticipated Start Date 01 - 01 - 0001