Hub Dispatcher

Hub Dispatcher | REF : 33907

Community Transport Glasgow

Job Description

We are now looking to recruit a new Hub Operator to be part of our team.  In this role you will be responsible for taking calls and scheduling transport for passengers.

Customer service is at the heart of everything we do. You will provide a fantastic service with a positive can do attitude.  It is important that you are someone your customers and colleagues can always rely on.  A great communicator who can think on your feet, take action to resolve problems and look after all those small details that make a big difference. In return we will support you and provide opportunities for you to develop  your career and skills.

Please be aware this is a work placement role that is a fixed term position for up to 26 weeks 

Key Responsibilities

• Dispatch Operator will be responsible for receiving calls from passengers, scheduling bookings on transport services, preparing vehicle schedules and journey details and the transmission of data to transport operator(s) as required.
• Record new passenger information on computer and update registrations systems.  Record and update any manual records as required.
• Ensure that all safety procedures are being followed in operations in conveyance of passengers.
• Maintain effective liaison between the Co-ordination Centre and other CTG staff on transport operations.
• Contact transport operators and/or passengers by telephone in the event of vehicle breakdown or when required to ensure service continuity.
• Produce passenger information from computer records as and when required.
• Produce and record on the computer operational and passenger incidents as directed.
• Carry out clerical duties within the Co-ordination Centre as directed.

• Undertake clerical duties within CTG, when required and when staffing levels permit.

Essential skills, experience and qualifications

A good standard of education is required with experience of using computers and packages such as Microsoft Excel and Word.

The applicant should have a good manner with the ability to deal with members of the public over the telephone. Ideally they will have previous experience within a customer service environment.

They should be self-motivated and comfortable working both on their own and as part of a team.

• Great communication skills
• Good Customer Service skills
• Basic IT skills
• A problem solver
• Experience in an environment taking telephone calls and offer customer service

Number of Hours Per Week 21 hours per week for 26 weeks

Working pattern and contracted hours (including any shift patterns)
Monday to Thursday 1100-1500hrs Friday 1030hrs to 1530hrs

Wages

12.60 per hour

Job Details

Job Location and Address

Community Transport Glasgow

 43 Sandilands Street,

 Annick Industrial Estate Block 1,

 Unit 5,

 Glasgow G32 0HT

This role will solely be based at the above offices.

• To apply, download and complete a form from the link below:
• application form

Interview Location

Community Transport Offices

Details of Training Provided

The Hub manager, John Knox, will provide training on the scheduling system, booking process and office duties.  He will have regular one to one meetings with the successful applicant and ensure they are given consistent support.

Is Public Transport Available Yes

Closing Date 02 - Oct - 2025

Anticipated Interview Date 01 - 01 - 0001

Anticipated Start Date 01 - 01 - 0001